Privacy Policy

At WonderFil Specialty Threads™ the security of your personal information is our priority. We are committed to adhering to current privacy legislations and respect your privacy.


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. This information will only be used to ship your order and contact you should there be an issue with your order and will not be sold or given to a third party.

The contact information given to us is stored by Shopify Inc. on a secure server protected behind a firewall. This information will be kept so WonderFil Specialty Threads™ will have a record of your order should you need to contact us about your purchase in the future. Your information will only be accessible to the sales and marketing team involved with the WonderFil Online Store. Your name, email, and shipping address is accessible to the employee who packs and ships your order, our online customer service representative that handles questions about your order, including refunds and returns, and our marketing team (consisting of 2 individuals) who run the online newsletter and updates to the website.

Please see SECTION 4 - SHOPIFY for how long your contact information will be held by the WonderFil UK Online Store.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing:

With your permission, we may send you emails about our store, new products, sales and other promotions a maximum of 1-3 times a month.

We use MailChimp as our marketing automation platform. By signing up for email marketing, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their privacy policy and terms.

MailChimp Privacy Policy:

MailChimp Terms of Service:

You may unsubscribe to these emails by clicking the “unsubscribe” button at the bottom of every email, or email us at requesting to be removed from the UK Online Store list.



How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. WonderFil Specialty Threads™ is the sole owner of this information and will not sell or rent this information to anyone. This information will only be used to respond to questions from our customers, fulfill requests (e.g. regarding the shipment of an order), and contact via email with our online newsletter regarding new products, promotions, and information, which can be unsubscribed from at any time.


How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at Newsletters can also be unsubscribed to by clicking the “unsubscribe” button at the bottom of every newsletter email.



We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.



Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you have not made a purchase from the WonderFil UK Online Store in 365 days at the time of January 1st each year, your contact information will be erased from the Shopify Inc. database and will be no longer accessible to the sales and marketing team involved with the WonderFil UK Online Store.

Please note that if you are subscribed to the WonderFil UK Online Store email marketing list, your email address will still be stored on MailChimp and you will continue to receive marketing emails, even if you have not made a purchase in 365 days as of each January 1st. If you have given your consent to be on the WonderFil UK Online Store email marketing list, but no longer wish to be be, you can unsubscribe at any time. See SECTION 2 - CONSENT for more information on how to unsubscribe.



If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service: ( or Privacy Statement: (




In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.



When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about store visits and the pages being viewed.



To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.



Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where




By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.



We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.



If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at or by mail at:

WonderFil Specialty Threads

[Re: Privacy Compliance Officer]

[Bay 3 - 2915, 19 St. NE, Calgary, AB, T2E 7A2, Canada]